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| BAC Home Loans |
| bginger | 421 | 2010-04-22 |
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| My husband has a home loan, that was sold to BAC. They lost our first payment. The payment was Oct 09. We have been in constant contact with them to resolve this error of theirs. We have given them all the documents to prove they have the payment and have always had it. Our credit is being hit every month, it is emotionally draining. My wife went into the local B of A to discuss this problem. She is not on the loan, but the manager Brenda was willing to help her. My wife has been in 3 more times to check the status, and was helped by 3 different employees of this bank. As of April 20th, the manager Brenda said they would no longer help my wife with this loan since she was not on the account. When Brenda was informed that she and others have been helpful, she said no, she had never helped my wife. Brenda claims to not have helped my wife and claims my wife led her and all other employees on to believe she was on the loan. Now we find out that a person at BAC has accidentally marked our dispute as "invalid", which means our dispute is no good even though they have all the information. This company has started the acceleration process and is going to proceed to try to foreclose on our home. Pure incompetence is what we have been dealing with. My wife is so stressed out, and frustrated with this bank. Every time you call you get someone from another country, and they refuse to listen, and transfer you to someone who can comprehend English and help. Our 1099 for 2009 did not show the interest for the payment we made. So... $911 dollars in interest was not on the 1099, so will it be on this years? |
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