SueEasy

I wanted out of my contract and to return my phone within the 30 day return time frame. Was told be retentoin specialist that they could give me a %10 monthly discount to stay, on top of my 15% employee discount. 4 months later, still no discount applied so I called and they told me there is no way to apply that discount. Now the 30 days are up and they're telling me it's my fault for waiting 4 months. They won't honor the promise they gave me (and have written in their records) of getting an additional 10% off. I would like to speak with a lawyer because they locked me into a $400 phone by lying to me and now I'm stuck with a phone I can't use with any other company.

As most people that are either with Sprint or ever have been with Sprint, the list of billing errors, customer service debacles and general dissatisfaction is endless. However, this last week iced the cake and has triggered me to post on every blog, contact the Attorney Generals of both Texas and Kansas and begin a media blitz (I have the rolodex, I'm in the business).

I changed my plan last week. I steeled myself for the ensuing issues I knew were coming. The guys at the Sprint store said they hoped it would be okay; I guaranteed them there would be an issue within 30 days and they promised to get involved if there was. Well...five hours later, when my voicemail wasn't working I got a hold of CSR #1: Couldn't understand a word he/she said. CSR #2 disconnected us. CSR # 3, got so lost in my account, rebooted my system, locked up my phones and then proceeded to tell me the reason I had the problem was because my "Simply Everything" plan for $99 needed to be $129. She then told ME I wasn't listening to her...but then SHE finally realized that my other two lines were NOT sharing my data minutes...I was furious and drove up to the Sprint store with her on my cell phone. I was demanding cancellation...she hung up on the Sprint store guys!

I called CSR # 4. She was very nice and did her best to help me. However, as I demanded that she read LINE BY LINE what was on my account (we'd already found powervision pack added to the other two lines...that isn't even necessary, nor requested), she came across a little charge on all three lines: International calling. I stopped her and said, "WHAT?" She read the notes on my account: "On July 28, customer called (CALLED) to inquire about flat rate charges to Europe and Asia."

That call NEVER HAPPENED. I was livid. Someone is lying. It's fraud. It's Federal. I've complained to FCC, AGs, Media, anyone I can. This is ridiculous and they think they can continue to get away with it. I wrote a scathing email to "Dan" (Dan Hesse, CEO of "embattled Sprint"--embattled from within!!), knowing this email on the TV spots would be a dummy account of sorts. (About the ONLY thing that would have impressed me would be if Dan actually responded to charges of fraud...or at least an executive team member.) In my email to "Dan" I said that I'd begin my tirade of truth by noon the next day. (Noon, Wednesday 9/10/08). Thursday morning Sprint tried to contact me: "Angela from Dan@sprint.com's office. I had to laugh. A. I wasn't kidding, I had made significant progress by noon the next day and she was way too late. B. Sending me another CSR with scripts and a complete lack of empowerment was yet the next bad move on Sprint's part. She tried the next day and we spoke later that afternoon.

Angela appears a glorified CSR. I got the scripted responses: "Valued Sprint customer" (Lord, I'd hate to see how I'd be treated if I were new and spending $50 a month rather than 10 YEARS and spending $250!!!) I received an accusation that perhaps someone else called and put the charges on my bill. Funny though, she didn't tell me what number the "call" came from when I asked. Nor did she have an answer for why there are no international calls on any of my lines after I requested the service. She did ask if she should report this to their fraud department. I nearly choked.

The VERY next DAY: I was going to send a picture mail. I took the shot, pressed send to my recipient and got a notice on my phone: "This service is not part of your package, if you press send, you agree to $5.00 per month for picturemail service. I'm on SIMPLY EVERYTHING.

I then called Sprint. (I swear I should add dental repair to any suit because of all the teeth grinding I do with these folks.) "Kenneth" decided he should lecture me that I was too frustrated and it was just a little hiccup. It seems that sometimes, the things you pay for don't actually get setup. Gosh...what's the big deal??? "Kenneth" also told me that every call with Sprint is recorded. I am really hoping Kenneth knows more than I think. If that's the case, "Gosh, what's the problem with finding the tape of July 28th?" Wanna play some truth AND dare, Sprint? I do.

I will fight this to the end. My home town is Overland Park, Sprint's World HQ. I've never had to work so hard at being loyal to a company in my life. This is just the latest iteration, there have been varying degrees throughout the 10 years I've been a customer: 5000 anytime share minutes, 3500 used, yet charged for the minutes my daughters used on our share plan....They hope you don't review your bill. I wonder how much money Sprint owes should they be audited?

I had sprint for many years until they took it upon themselves to change my contract and extend it because of those changes for another two years.
All of this started when I lost my cell, but had paid and been paying the insurance that will replace the phone if ever lost of stolen or damaged. They fail to tell you there is a $50 charge reguardless.
When Sprint changed my contract on their own.....
I politely told them to cancel all of my accounts and I would no longer do business with them. They hounded me and hounded me until I paid their 200 cancellation fee. Now they are hounding me again for a monthly amount they say is overdue.
I refuse to pay sprint another cent.

I had phone troubles and called sprint to cancel my subscription. I was told they would let me process my $75.00 1 year upgrade early as well as make me eligible for the mail in rebate on the phone I purchased. So I purchased the new Samsung Instinct and submitted the rebate. I was sent a letter declining my rebate because I had not had my previous phone for a full 12 months and I had not extended my contract. I contacted sprint customer service and was sent an email saying that they would only process the rebate if I extended my contract for another two years. This was not what I was told or agreed to when I agreed to take the money I was going to use to get out of my contract and use it on another sprint phone. This was deceiptful and morally wrong actions taken by this company that should not be allowed to stand. Now I am stuck with a phone that I have already had to have repaired twice in 4 months and Sprint as a carrier until August 2009.

I had sprit for almost 2 years. Every month I would get a different phone bill, one month for $100, the next month for $300. The phone I had could never maintain a signal, and I was under the stress of having my Grandfather die. So I changed my phone company and because I broke the contract they charged me a fee of $400. But half of the time the phone wouldn't work because of no signal.

I have been a sprint wireless business customer since 2003. I have not ONCE had a bill to be accurate. I have to spend as much as 6 hours a month on the phone straightening out my bill with customer service. I received a cell phone bill for over $6,000 for one months service on an account that should be only $340 per month.