Bay Area FasTrak incorrectly charging accounts and holding DMV Registration Emerging Class Action Lawsuit

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Bay Area FasTrak incorrectly charging accounts and holding DMV Registration
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      | 273 |      LEAD PLAINTIFF: ass_kicker32      Case Filed: 2008-04-17
Case Summary:
Bay Area FasTrak will make incorrect claims against an account, cancel the account and fail to provide accurate notification, thereby causing excessive fines and an inordinate amount of trouble resolving the issues with teh DMV

Case Detail:
FasTrak has provided me false information, failed to respond to my requests for proof and charged me for "violations" that I have no recolection of committing. FasTrak has also denied me access to any records of previous phone calls, all records of previou violations, simply stating that "it is in the system as a violation". FasTrak has also put a DMV hold on my car until I pay them the disputed amount, thereby forcing me to pay a disputed amount without providing any proof or reasoning behind their claims.

2014-07-09  
Class Action Investigation Member:
garyk52
 

Case Details:
I found out through a call to Fastrak that all invoices for the past 7-8 months were sent to my lease co and not to me so they were never received by me for payment. I only found out after a collection notice was sent with many extra charges. Listen to the payment options and you will hear: do nothing and drive, pay when you receive a invoice. I spoke with one rep who told me that their computer fields did not have enough space for the proper address and the system would be getting an upgrade sooner or later. Well if that is the case why the extra costs, FRAUD and I will certainly sign on for any class action suit.


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2014-05-03  
Class Action Investigation Member:
cchronis
 

Case Details:
I had my credit card stolen and tried to go online at the Fastrak site and found that I could not access my account. I requested using their forgot password process but was sent back to the same original page and was still unable to login. My account was always up to date so I chose not to use Fastrak anymore because I couldn't get anywhere with them and started paying tolls with cash. I placed the device in the metallic envelope they provided. By years end when I receive my DMV renewal it said I owed over $1000 in toll violations. Since it was the holidays and I was strapped for cash (I am a freelance contractor) I decided to wait until Jan 1. By then it has increased another $1000...and has increased an additional $1000 each month!!! I cannot afford to pay this and now if I get stopped for not having a sticker I risk getting my car impounded. I spoke to an officer and he suggested to at least pay my standard registration fees just in case I get pulled over so that I can show that the tolls are in dispute but it stresses me out now every time I drive my car for fear that I will get pulled over.


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2014-04-11  
Class Action Investigation Member:
duhill129
 

Case Details:
I have had a Fastrak account for over 2 years and I have to cross the bridge everyday. My account was and is in "good" standing. Two months ago, I go to the DMV to pay my registration and I am told that I have to pay 5,613.00 up front because of Fastrak violations. I do not have that kind of money. I called Fastrak to see if we could work something out because this is the first I am hearing of these violations. I spoke with the customer service rep and also a supervisor. They would not work with me. There is nothing I can do unless I pay in FULL. I tried to work out a payment plan as I need to DRIVE to and from work as well as to get my son where he needs to go. I am at a loss. The Fastrak supervisor recommended that I file for bankruptcy, which makes me sick, but I am researching because I do not know of ANYBODY who has 5,613.00 that I could even borrow! I am a single mother who needs to cross the bridge everyday for work. I have been using cash to pay my tolls now and I'm driving around with expired tags! Its like asking to be harassed by police! PLEASE HELP!!


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2014-04-04  
Class Action Investigation Member:
pwillette
 

Case Details:
I have a valid Fastrak account that has always had enough money in it. For some reason, Fastrak continues to ignore this account and send me violations after the fact that have now turned into DMV holds.


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2014-04-01  
Class Action Investigation Member:
michelep69
 

Case Details:
I found out when I needed to pay for my car registration that I owe Fastrak $5, 927.00 and must pay that amount in order to clear the DMV hold and get my registration sticker for my car. My account is up to date and verified this on my Fastrak account. The reason I'm having to dispute this for the 3rd time in 2 years is because I don't have a credit card for automatic payments. I use my debit card and update my account as needed. Due to some amounts overdrawing my debit card account, Fastrak tries to charge me $75 toll violations that were paid later on my account for the regular toll amount of $4-$6. I have 70 toll violations for this $5,927.00 amount, but according to Fastrak my account is not showing this and is considered a good account. Need to clear this up and fast, my registration is now 6months expired and my insurance is paid and valid.


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2014-03-06  
Class Action Investigation Member:
nationsablaze
 

Case Details:
Fastrak sent to collections $309.50. In 2011 I opened a Fastrak account and they had the wrong license plate until I corrected it so I am being billed for tickets that I had a fastrak for during that time. My account was sent to collections and they are forcing me to pay $309.50 for tickets since they said that my license plate wasn't registered to the correct fastrak device. I called James Davis, the manager of Fastrak years ago and he apologized and said he would update my account and contact Law Enforcement Systems. The Collection agency continue to call me. When I called back to speak with James, Evangeline would not allow me to speak with him and she said that he had no recollection of our conversation and nothing was in the notes, therefor they couldn't help me. They said that there was nothing to do and that I and to pay.


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2014-03-06  
Class Action Investigation Member:
demonacm50
 

Case Details:
I have recieved at least six violations which are not mine. Each time the picture clearly shows an Audi and I drive a Chrysler. Plus, I don't live nowhere near the Bay area. I contacted them on several occasions and had these dismissed. Even was told my case has been escalated. Still recieving the violations. Was told a supervisor will contact me. Still waiting. Lots of frustratikn and time spent correcting these mistakes. Feels harrassing!!!!!


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2014-02-21  
Class Action Investigation Member:
duncan
 

Case Details:
I signed up in May 2013 and the toll I owed was for April 2013. When they failed to charge my account they sent me a notice that I owed $35. When I contacted FAST Track a person told me it would be removed.I started putting cash in the account in August 2013 and the balance still shows I have $10 in the account
I just received a toll violation for $79 from a collection agency. Now fast track has no record of me contacting them about the $35 violation. And they never bothered to use my balance to pay the original toll.
This never happened when there was a person in the toll booth.


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2014-02-20  
Class Action Investigation Member:
Josfat69
 

Case Details:
I received my 2 DMV rgistration renewal 1 has more than 5k Fastrak penalty and the other one has 2k - Fastrak penalty. I do not where to get help in resolving this issue.


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2014-02-16  
Class Action Investigation Member:
 

Case Details:
I was just sent a notice of toll evasion with NO PICTURE listing my 2006 Bimota motorcycle as the offending vehicle which has not left my garage for 2 years and is dissasembled! I contested the violation since I have never crossed this bridge on any motorcycle in my whole life! They got back to me saying they reviewed the info and I am still responsible and the only choice they now offer is to pay the violation and request an Administrative review so I sent the fine and now wait, This should/must be illegal as this for profit skunge steals at will and appearently can not be held accountable for such behavior? I will file in small claims if I have to can anyone do anything about this? I am going to the DMV to get new plates for this bike but otherwise screwed


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2014-02-15  
Class Action Investigation Member:
melissawa22
 

Case Details:
Not once, not twice, not three times , but 5 or more times I have used fastrak's ONLY 2 sources of payment for the gg bridge toll only to be told that I never even payed or attempted to, that I evaded my toll and am bombarded with ridiculous fees 10 times the amount of the 1 toll that I owe, attempted to pay and their system does not process it. Each time the fees were reversed and I only payed what I owed up until now. I was threatened with dmv holds, booting on my car, and non stop fees from their customer service rep.I was told there was NOONE I could speak with , at all. Come on fastrak, you only have 1 employee? I beg to differ.... please help get justice for myself and these other victims!


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2014-02-15  
Class Action Investigation Member:
larkblaise
 

Case Details:
I become overdawn on my checking account - found out that with a positive balance well above replenishment they took $150 - gave no credit to my acct. Bank restored the money but when the bank charged them bank - they took off my balance and started to take $60 from my other bank account over and over 3x - spend three hours on hold on five calls - wouldn't even give me the name of a supervisor. Promised to call me back 3x - failed to do so. Faxed them bank statements twice. Fraud in their ranks or widespread ineptitude. Breathtaking negligence for such an important statewide agency.


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2014-02-08  
Class Action Investigation Member:
l1sa773
 

Case Details:
I have already paid near $3000 to fastrak for tolls as well as they garnished $1800 from my refund last year. Lots of pain and suffering due to the stress of the unbelievable amounts they have decided i owe. It should be unlawful for them to demand such a high amount for fees....


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2014-01-30  
Class Action Investigation Member:
superthiefpro
 

Case Details:
Ill advised by representative on phone, and online account showing positive balance, received 8 violations that I disputed. Called to find out I have 28 violations according to DMV renewal and owe 3KÖ criminal-


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2014-01-22  
Class Action Investigation Member:
jxu777
 

Case Details:
Fastrak closed account due to inactive account


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2013-02-24  
Class Action Investigation Member:
lisafromvenice
 

Case Details:
the stress of having to call fast trak every time and explain its not the right license plate you are giving wrong person tickets me , my time is worth something and this is stressfull and time consuming for their costant errrors on reading plates . they say they have top of line technology camera?
/ looks like a poloroid to me cant read if letter is F or E in photos. ii ok want to b e compensated for my time and stress due to their negligence unfair practices .


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2013-02-15  
Class Action Investigation Member:
seejake415
 

Case Details:
A car belonging to City Car Share was improperly registered on my Bay Area Fastrak toll tag. I pay Fastrak charges through City Car Share, and there were cases of double billing. Additionally, other City Car Share members have used that car through toll plazas, for which I was charged. Essentially, Bay Area Fastrak was double charging - both me, and City Car Share - for the same toll. Fastrak refuses to refund the money to me for these fraudulent charges.


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2012-12-04  
Class Action Investigation Member:
shipmz
 

Case Details:
I live in San Diego county and never violated the toll services of Bay Area Fastrack. Since 2009, BayareaFastrack sent me numerous false notices of toll evasion for my Nissan Murano. Three false notices were sent to me just in 2012 alone. The real violator drives a Lexus SUV and his/her license plate is same as mine except one letter. Mine is F, whereas the violator's is E. Every time when the real violator evaded the toll, the captured image showed clearly the Lexus grille. However, the Bayarea Fastrack always sent the false notice to me for my Nissan Murano, which has totally different grille. Every time I receive the false notice, I had to call the Fastrack to explain the issue and every time the agent was extremely inpatient and told me they could not do anything to avoid the issue because my license plate is similar to the violator's. In the last phone call on October 18, 2012, the agent told me that he has flagged my license plate with DMV so that my car would not be mis-read again. However, I just received another one on November 28, 2012. Can any lawyer help me such bad system and services of Bay Area Fastrack. Please contact me at shipmz@yahoo.com Thanks! Mike


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2012-09-28  
Class Action Investigation Member:
frank1353
 

Case Details:
BayareaFastrack sent a notice of toll evasion
The picture shows a Chevy with license 5COL730
My car is a Ford T-bird license 5COL130
I contested the violation and sent back prove.
They got back to me saying they review the info and still I am responsible.
The only choice they gave now is to pay the violation and request an Administrative review.
This is wrong. I search and found out they are making way to many mistakes, probably on purpose to make money. This should/must be illegal. What can be done about it? Please


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2012-09-01  
Class Action Investigation Member:
james_fortune3
 

Case Details:
this is preventing me from getting employment with a potential company and will prevent me from getting to and from my current employer.


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2012-04-25  
Class Action Investigation Member:
SMFerguson
 

Case Details:
Hold on registration results in not being able to use the only car we own for the last three years.

My wife.and I are both 66 year old seniors on Social Security. The hold on our registration has caused us extreme hardships. .


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2011-12-28  
Class Action Investigation Member:
ahegler
 
2011-11-11  
Class Action Investigation Member:
Rechael
 

Case Details:
Fastrak is garnishing my wages 25% until the total of $5,672 is paid. I had cancelled my account. My husband put the fastrak detector in the glove compartment (not knowing it was still activated) and paid cash for two tolls per day for at least three months. I was charged a violation for each of these crossings, although he paid cash and my account was supposedly closed. When I called DMV, they told me to provide receipts for these crossings to clear my account. I had no reason to keep these receipts! I am screwed! If anyone can help, please do. Thank you.


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2011-11-09  
Class Action Investigation Member:
dissappointed
 

Case Details:
I recently received a Fastrak 2007 violation notification 3 years after moving back to california from New York that I owe $814.00 in toll violations (most of this amount is penalties). I was going through a divorce at the time and my ex never notified me of the violations however I had moved and updated my address with and never received any notification of the violations.


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2011-11-09  
Class Action Investigation Member:
dissappointed
 

Case Details:
I recently received a Fastrak 2007 violation notification 3 years after moving back to california from New York that I owe $814.00 in toll violations (most of this amount is penalties). I was going through a divorce at the time and my ex never notified me of the violations however I had moved and updated my address with and never received any notification of the violations.


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2011-08-17  
Class Action Investigation Member:
delmastro64
 

Case Details:
I haven't been able to register (drive) my vehicle for almost 2 years now. As a construction worker my truck is a vital component to keeping me working. My insurance has lapsed, I've lost my part time job, nor have I been able to look for work since losing what work I had without my truck. But worse of all, my girlfriend, who's home I live in is also unemployed, and has had to bear the struggle of all the bills alone, in the effort to keep her home. It's been a downward spiral all because of Fastrak & a $4 toll.


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2011-07-19  
Class Action Investigation Member:
hannahizel
 

Case Details:
I have only crossed the bridge for 3 times without any balance in my Fastrak account totaling in $15. I paid about $30 including late charges. Now my registration renewal letter came with an outstanding balance of $1000. I wont be able to pay that off since I live paycheck to paycheck.


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2011-06-15  
Class Action Investigation Member:
kjdelrosario
 

Case Details:
Fastrak has placed a hold on my DMV registration in the amount of $3K for toll violations while I currently have a Fastrak account in good standing. A tol costs anywhere from $4 to $6 and Fastrak is charging me close to $75 of fees for EACH. They have placed a hold on my DMV registration. I followed their dispute route as outlined in their website and they gave me a settlement option of $725, which is still outrageous considering my tolls cost only $200. They even acknowledged I was a currenty Fastrak customer in "good standing" yet they have to "deny" my dispute. To add to my fury, there are times when my transponder fails to beep and I have no idea why. Then, I receive a violation in the mail. It does not end.


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2011-04-21  
Class Action Investigation Member:
Fastraksuks
 
2011-03-28  
Class Action Investigation Member:
Jazzie415
 

Case Details:
DMV HOLD until I can pay in full 1k! If I don't pay this in full, I will have to pay a balance of 5k!!!! Absolutely NO payment plan option!! Phantom charges!! Customer service agents are rude and absolutely no help!! I mean What kind of business is this??
I use my vehicle for business everyday! I will not be able to work to make the money to pay this outrageous fine if I can not REGISTER and therefore OPERATE my vehicle!
The Better Business Bureau is notified. This needs to be addressed immediately !!!!!!!!


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2011-01-28  
Class Action Investigation Member:
jamielee
 

Case Details:
I am writing regarding fraud & unauthorized user CA4YDV622 stole funds from my account 15 times toll fees. After I found out the fraud, I was shocked and angry and called FasTrak right away around 05/2010. FasTrak employees were very rude and impatient, treated me like I created fraud and stolen funds from my own account. It took a long time for them to do research. I constantly call and leave messages, but sometimes I got call back stating FasTrak is still doing research and sometimes no answer.
I called again sometime in the summer, operator was very rude and patient and said she can recognize my voice since I call all the time and told me donít call any more. I wonder if the same person stole her own money, will she act the same? Finally, FasTrak said they did talk to that person and it is a fraud. I was expecting all my money returned, but nothing happened. I called again after 6 months, FasTrak said sorry to take that long but still need more time and get money back from CA4YDV622.
I was wondering why I have to suffer if FasTrak is waiting to get money back from CA4YDV622? I suffered enough and I donít need that! Itís not my responsibility. It is the FasTrakís responsibility.
Customers sign up Fastrak to save time, but this headache and FasTrakís rude, unprofessional, inefficient, unfair and irresponsible services cost me thousand time pain and angry to get my money back.
I request all my money back or I will pursue legal process and take further actions.
Looking forward your earliest response!


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2011-01-03  
Class Action Investigation Member:
fugawe44
 

Case Details:
I have a dmv hold on my vehicle registration due to false violations from fastrak. I am currently looking at about 10 violations sent within last few months.


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2010-12-13  
Class Action Investigation Member:
ajlbizonly
 

Case Details:
They sent email noting above. I called to let them know I had not lost transponders; they were presently in our cars. Asked them to take $17 chg. off acct. Said supervisor would call me. Never did. Rcvd. other email saying since I hadn't responded, going to collections. Called again; they said send a letter outlining complaint and include transponders. I did. Never contacted me. I called them. Said they rcvd. transponders, closed acct., considered letter and I still owe $17. Obviously did not "consider" letter; didn't even acknowledge it or admit their mistakes. They act arbitrarily and tyrannically.


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2010-11-26  
Class Action Investigation Member:
rigs4205
 

Case Details:
I WENT TO AZ. 08/22/10 TO VISIT MY WIFE (THERE 18 HOURS),WHEN I RETURNED AT ABOUT 8:00 AM 2 DAYS LATER STAYED IN BED ALL DAY AND NIGHT TIRED FROM THE DRIVE.A WEEK OR SO LATER I RECIEVED A NOTICE FROM FAS TRAK SAYING I HAD EVADED TOLL.THE PICTURE TAKEN WAS A NIGHT TIME PICTURE (MY LIGHTS WHERE ON) BUT THE TIME DOES'NT MATCH DURING THAT TIME OF YEAR IT IS STILL DAY LIGHT THE ALLEGED INCIDENT OCCURED AROUND 8;00.NOW I'VE RECIEVED ANOTHER SAYING IT HAPPEN AGAIN 11/14/10 AT 7;35 AM ,THIS SAME VEHICLE WAS BROKEN DOWN WITH A TIMING BELT ,AND CAM SHAFT ISSUES A WEEK BEFORE THAT DATE I JUST REPAIRED IT ON 11/23/10.HOW COULD THERE BE A TOLL VIOLATION IN EITHER CASE ? BOTH INCIDENTS ARE FROM THE BENICA MARTINEZ BRIDGES.


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2010-09-11  
Class Action Investigation Member:
Teresa707
 

Case Details:
Fastrak says I owe them over $25K! I filed bankruptcy in 12/08 and was granted my bankruptcy in 2009. Fastrak is saying I still owe $11K from after the bankruptcy and will not take off the fines from before the bankruptcy by law. I'm out of work with my car in impound. I'm about to lose everything!


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2010-09-02  
Class Action Investigation Member:
ritawhite0602
 

Case Details:
They stated my bank account was closed...it wasn't. They then charged me $128.00 then another $90.00 stating back tolls which caused another $70.00 in fees


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2010-08-07  
Class Action Investigation Member:
djinstinct
 

Case Details:
My mother in law and I started receiving tickets for fasttrak. I was told that they cross reference license plates with fasttrak accounts. When my balance was low and I did not replenish because I wasn't driving. Letters were sent to my mother in law, usually it was a mistake because they didn't cross reference in time...I then tried to renew the registrations on my cars, and now have multiple violations owing more that 3000.00. When I disputed one of them, they sent me a settlement agreement. I paid it but it was way more than what I owed. There was nothing I can do but pay, or I couldn't register my vehicles.


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2010-05-30  
Class Action Investigation Member:
vince49
 

Case Details:
DMV includes the FAS Trak false charges of $3,550 in my car registration.


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2010-05-10  
Class Action Investigation Member:
irritated
 

Case Details:
I had fastrack last year but I stopped using it when they started charging hundreds of dollars to my credit card.I just recieved my registration in the mail and it says that I have 11 toll violations.When I stopped using it I started paying cash,but I still had the transponder in my vehicle.My registration is on hold until I pay the $1000 they say I owe.I did not keep reciepts when I stopped using the transponder.


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2010-03-15  
Class Action Investigation Member:
robertoneal
 

Case Details:
Fastrak is threatening to attatch fines to DMV registration.


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2010-03-09  
Class Action Investigation Member:
tcs1957
 

Case Details:
I've recieved multiple false toll crossing violations, several of which I have reciepts proving that I paid. I recently recieved my DMV registration renewal, and they added over $200 onto the renewal cost for these false tickets; also a collection agency sent me a notice for a false violation saying that they would take my income tax return.


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2010-03-02  
Class Action Investigation Member:
mredude
 

Case Details:
Ive always paid my bridge tolls and have been falsely accused by fastrack 2 times for crossing and not paying. I have also settled claim with them from 05 and they agreed at the time there were problems with their systems and they agreed to waive the fees. I received a notice 5 years later from LES (law enforcement systems that I owe them 70 dollars now for that violation) I have already paid my toll??? why should I pay again? If everyone asked for a receipt, it would severely slow down the traffic on the bridge. I suggest if they are going to capture images of your plate for violation, they should have a second camera in their booth synchronized to review if there was payment before they accuse people... the cameras and toll evasions are set up unlike red light cameras which do have this footage to prove your innocence. I believe this is an unfair practice and just a way to pressure people into additional revenue.


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2010-03-01  
Class Action Investigation Member:
bayareajim
 

Case Details:
They closed my account, saying my bank account was closed...it wasn't. They charged me $3750.00 for 53 crossings.

F'n scam.

This article sucks though. They should have posted more details on the lawsuit and how to get ahold of the law firm.


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2010-02-26  
Class Action Investigation Member:
amandar
 

Case Details:
time lost from work ,stress,and my gas money


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2010-02-02  
Class Action Investigation Member:
nidaang
 

Case Details:
similar to others who have posted on this injustice, i have 2 vehicles that have the fastrak transponder. when our balance was depleted, we opted to pay in cash and placed the transponders in their mylar bags to prevent scanning when driving over the bridge. to our shock, we received 7k+ charges in tolls & violations spanning approx. 6 mos. use. when i contacted BATA to dispute, i was referred to the collection agency. BATA said their system is infallible so all the charges are legitimate. i've had to file PNO for both vehicles and very quickly losing hope in finding a solution or resolving this matter. please add me to the list of complainants if/when this issue goes to court.


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2010-01-31  
Class Action Investigation Member:
mattv
 

Case Details:
i dont know total as it keeps rising but i think its about $4000 and i have reciets to counter half the violations


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2010-01-27  
Class Action Investigation Member:
dreamride
 

Case Details:
My license plate was stolen from my vehicle in October 2008. I filed a police report and replaced the license plate from the DMV but it did not occur to me to call fastrak. I have the transponder fixed onto my windshield and had NO IDEA that it often does not even work. It beeped every time I went over a bridge. Fastrak has my credit card on file so as far as I knew the money was being deducted and I was in good standing. In July 2009 I noticed one morning that the transponder did not beep. I called into Fastrak immediately as was told not to worry about it. She did not ask me for my license plate number but looked up my account using the number on the transponder and said my account was in good standing and again, not to worry about it. Un-be-knownst to me, the transponders often fail and was even told by one fastrak service operators (after receiving my car registration notice) that I should have replaced the batteries?? I was told on that same call to write a request to have the violation amount settled for the original toll amount $4 plus the DMV fee of $3.00. My request was denied but they said they would reduce the amount of $2618 to $578.00 because I was a good customer!! I am really infuriated and curious to know why it IS NOT MADE CLEAR that the transponder really does not matter but in fact it is your license plate that is kept track of. My transponder was carried with me every single time I crossed a bridge.


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2010-01-27  
Class Action Investigation Member:
emonsada
 

Case Details:
Around September last year, I submitted a Toll dispute to BayAreaFastrak that I had Several Toll violations that i knew wasnt correct. Therefore, my DMV registration was way over my expectations with fines i needed to pay in order to get my syickers. Now, well over 3 months later, the fastrak customer service office has been giving me the run around with excuse after excuse. I would like some affirmative action to this as many people seem to have the same problem.


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2010-01-04  
Class Action Investigation Member:
creoleprincess
 

Case Details:
I bought fastrak through Safeway with cash just to try it out to see if it will keep me from being in bad traffic on the Bay Bridge. I wasn't aware once I use the prepaid amount that I was suppose to place the device back into a silver bag that it came in to deactivate the account. Once I stopped using it I placed it in my glove compartment and paid cash. I always keep my receipts when I pay cash for anything, but due to me moving into a new home a lot of my receipts were inadvertently thrown away. Once I moved into my new house all of my mail was forward to my house months later which I noticed all of these fastrak toll violation notices. I call Fastrak and spoke with a representative and they told me to write a dispute and to send all the receipts I had. Four months later after I thought all my violations were cleared I get a notice in the mail from fastrak stating they denied my dispute! After I sent them proof of me paying the toll out of pocket they still denied my dispute!! Now I cant pay my registration and since that's the only way I can drive one hour and a half to work, I'm forced to drive illegal. I don't know what to do anymore and my violations are up to $1500!! I'm mad as hell!!!


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2009-12-23  
Class Action Investigation Member:
guster4lovers
 

Case Details:
FT claims that I owe about $1200, and I can't register my vehicle until it is paid for, however I am a state employee and do not make enough for that to be reasonable. The fines accrued after a car accident I had, which necessitated a rental car. When I got the letter stating that it was not covered with my FT device, I responded, but never got any notification that those fees were removed. After that, I was locked out of the online site where I could replenish my account, thus leaving me unable to pay. I started to use the non-FT lanes after that, but still received fine after fine after fine. I didn't know the extent of it until I got my DMV registration letter in the mail (3 months late, it having been sent to the wrong address).

Since this happened (October 2007 - June 2008), my husband has been unemployed and I was unemployed for part of that time. I have written letters requesting help or fine reduction, but they have either gone unanswered, or have been responded to with a single sentence, directing me to where I can pay.

This has been a serious source of stress to myself and my family.


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2009-10-26  
Class Action Investigation Member:
4citizens
 

Case Details:
FasTrak account holder, glitch in account. Sent to DMV $4.00 now $74 each. Also stopped using tag and paid cash and continue to receive violations. Luckily I have some cash receipts. Although they will not give you a receipt unless you ask for one. This must be mandatory otherwise there is no way to dispute violations.


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2009-01-28  
Class Action Investigation Member:
eddiedane
 

Case Details:
I had the style of Fas Trak that you attatch to your front license plate. When I lost a credit card, I removed the Fas Trak and put it under my seat. Which according to the instructions, should have prevented this model from calculating the toll. I then began to pay cash as I passed through the toll booths. Each time I passed through the toll station the Fas Trak registered and I paid cash. So I did not commit a violation. But they want me to pay the extra tolls anyway, which have now increased to $77 each. They have a hold on my registration until I pay them $1309. I am unemployed, and cannot do this. I am a hostage to the bridge.


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2009-01-25  
Class Action Investigation Member:
megubser
 

Case Details:
In late February of 2007, my vehicle was towed, impounded, and held until I paid all violations even though I had an active account at the time. The FasTrak office was hardly willing to help or cooperate with me. Once I paid the balance from the toll violations, the FasTrak office gave me my Abstract so that I could begin the process in acquiring my car back from the tow yard. Unfortunately the Abstract they certified and gave to me, showing that everything was paid and current, displayed my license plate incorrectly. Two of the characters were superimposed. I lost 2 days of work while resolving this matter.

Throughout the 3rd week of January '09, I have received Toll Violation bills just about everyday from '07, totaling approximately $10,000. They are threatening to take it out of my tax return and all payments should be made to LES-BATA, a Law Enforcement Agency in New York.

If FasTrak forces me to pay these unreasonable and unjustified fees, I won't be able to pay my mortgage, thus lose my home.


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2008-12-12  
Class Action Investigation Member:
elisha
 

Case Details:
Hello, I'm a TV reporter here in the Bay Area. I would love to hear more from anyone who is having problems with their FasTrak transponder not working and/or accounts getting cancelled. Please email me at elisha@kfty.com if you would like to share your story with me.


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2008-11-03  
Class Action Investigation Member:
millertrucking
 

Case Details:
FasTrak has threatened to put a hold on th DMV registration for my trucking company on numerous occasions. They have sent me a number of toll violations, some as old as 2 years. They have told me that there was a glitch in there system and that there is nothing they can do. Although they said the glitch has been fixed I am still receiving extremely old toll violations. I have requested multiple times that they remove all of my equipment from my account so as to make it easier for me to keep track of toll evasions due to faulty FasTrak equipment. My requests have been ignored. Their customer service center is rude, condescending, and very unprofessional. There is absolutely no cooperation from their representatives when trying to resolve an issue.


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2008-09-19  
Class Action Investigation Member:
r4atir
 

Case Details:
Messed up our checking account twice by taking more replenishment amount from our bank account without notifying us. Closed Fastrak account beginning of the year, now Fastrak is charging us for violations from over a year ago.


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2008-07-29  
Class Action Investigation Member:
danarivers
 

Case Details:
My DMV (California) car registration has a hold on it placed by Fastrak who claims I owe them $3187 for violations related to the use of their system. I have had nothing but problems since signing up for this service which has created a cascade of problems with billing, alleged lane violations, and now this DMV hold which prohibits me from registering the car I use to commute to work.


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2008-07-18  
Class Action Investigation Member:
vinnybrain
 

Case Details:
DMV Hold on both my wifes vehicle and mine, forcing both of us out of work unless I pay 13,842 on one and 2608 on the other. Impossible to pay this, and BATA has NO ADJUDUCATION, NO JUDGE YOU CAN APPEAR BEFORE! No TIME PAYMENT SYSTEM, Nothing! Fastrak employee told me" you can always stop driving" as an fix. They are holding people for RANSOM!


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2008-04-17  
Class Action Investigation Member:
ass_kicker32
 

Case Details:
FasTrak has provided me false information, failed to respond to my requests for proof and charged me for "violations" that I have no recolection of committing. FasTrak has also denied me access to any records of previous phone calls, all records of previou violations, simply stating that "it is in the system as a violation". FasTrak has also put a DMV hold on my car until I pay them the disputed amount, thereby forcing me to pay a disputed amount without providing any proof or reasoning behind their claims.


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2008-05-01  
Class Action Investigation Member:
helpless
 

Case Details:
DMV hold until I can pay $19,305.00
No way to pay this. Can't work unless I get this resolved, & no person at org. to resolve with. Helpless...


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2008-05-01  
Class Action Investigation Member:
helpless
 

Case Details:
DMV hold until I can pay $19,305.00
No way to pay this. Can't work unless I get this resolved, & no person at org. to resolve with. Helpless...


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