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2012-06-23 |
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Class Action Investigation Member:
takeshia36
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Case Details:
The account was purchased by Daimler Chrysler Financial and transferred to Citifinancial Auto, until last year it was sold again to Santander Consumer USA, Inc. I created an online account with Santander and I was able to see my account balance and payment history. I started calling the company and asking questions about the balance, why was it so high and what was going on with the account. I was told by four or more CRS that because of the late payments, deferments, and daily per Diem of 6.74, which I didn't know anything about. Is why the payoff was so high. I asked how is that, when I only have 10 more payments and that is a total of 4878.70, there is a problem here. One CSR, told me that the account will be satisfied in 10 months, and the balance would go away. How when the is over 6,000 dollars unaccounted for? On my payment history, I see “citi-non cash”posting, and it is adding payments back to my balance, about 5141.45. Santander is telling me, it is late payments, but, I beg to differ. My balance with Santander is 11,572.00 and I need to “SEE” why this is so. I have made 49 of 66 payments of 487.87 (23,905.63) and Santander says I have only paid about 8,000 or so in principle payments. I have made numerous attempts to get this resolved and I have been passed around by Santander from one rep to the next. I feel like Santander is unfair and selfish to the needs of their customers, I understand I have had late payments and deferments, but I just refuse to believe that is the reason for the excessive money attached to my balance.
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2011-11-05 |
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Class Action Investigation Member:
gs1970455
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Case Details:
Bought my Jeep brand new in 2005, financed through CitiAuto. No major complaints, I was late and they did work with me. About a year ago Santander took over/bought my loan and my nightmare began. July of this year my loan matured and should have been paid off. I had deferred a December payment and knew that would be due at the end of the loan so I made another payment. Now they have been calling me non stop (from several different numbers and company names Drive Financial being one of them) and they are saying that I still owe 2700 due to late fees. HOW in the world do I have that much in late fees. I talked to them and they sent me a re-modification paper that I have 5 days to get back to them. 7 months at 405 a month. That's only 40 dollars less than I was paying every month. I may have been late, but my payments were ALWAYS made. I even paid 5 dollars a month more than required and nothing came off my payoff. There's something wrong with this picture and I will be filing a complaint with my states General Attorney Monday morning.
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2011-03-25 |
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Class Action Investigation Member:
Amanda
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Case Details:
Bought a 2005 GMC Envoy (which is a lemon), financed through CitiFinance. Since Santander took over (without any notification), I can't get a straight answer from these harrassing people. I don't want to damage my stepfather's credit (who was kind enough to get the loan in his name). Is there any hope for me. I just spent my entire tax return trying to get this lemon back on the road. So far, I'm having no luck with that either. I'm a single mother with 2 wonderful boys who are also suffering because of every penny I get goe on the car and my boys are having to do without. I am desperate.
Please help me if you can. Thank you for your time.
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2011-03-25 |
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Class Action Investigation Member:
Amanda
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Case Details:
Bought a 2005 GMC Envoy (which is a lemon), financed through CitiFinance. Since Santander took over (without any notification), I can't get a straight answer from these harrassing people. I don't want to damage my stepfather's credit (who was kind enough to get the loan in his name). Is there any hope for me. I just spent my entire tax return trying to get this lemon back on the road. So far, I'm having no luck with that either. I'm a single mother with 2 wonderful boys who are also suffering because of every penny I get goe on the car and my boys are having to do without. I am desperate.
Please help me if you can. Thank you for your time.
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2011-03-24 |
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Class Action Investigation Member:
firefox76
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Case Details:
On 8 March 2011 at 1130 pm There was a knock on my door. I open the door to discover a tow truck had hook up to my truck He had no ID no paper work said he was theere to reposs the veh. I had a Loan with city fin auto and had never had a problem I had be late a few times becuase work as been slow but I always kept in contact. I was told that my veh would be towed to a lot off 1-26 and kept there and I would have 10 days to clam my veh once I made up the payments I was very upset. I collected the money by 17,march2011 payment was made. I then Had trouble getting them to tell me were my truck was then they told me I would need to make a appointment to pick it up I got stall after stall. By the way these people will lie to you you cant trust any thing they say they are crooks. I kept calling and some lady gave the name of where my truck was I could not belive my ears it was on the west side of Columbia almost to Ga. at Carolina car auction I use this vehicl for our school I run a small non-profit school for trubled kids. when I got close to were they were I called them and ask how close Iwas I knew were I was I was a cop for 15 years and these guy smell to high heaven they are crooks. when I called they put me on hold and did not come to the phone and then pulled into the lot. I walked in the office and they told me to have a seat in a waiting room this felt wrong so I started taking a walk I wait out side and around the building that God someone had left the get open I work in and saw I truck with about 10 people working on it it had been strip of all of my personl things to inclued my Xm radio they had cut the wire to my system my cb and they could not tell me were my things were they had remove of my buniess lettering from the veh. there was damge inside to roof near the sunroof that was not there I'm still find things wrog I gave them the key but some had broken the covering around the ingaintion switch. Note: no one has ever done work to the veh expect the dealer. I have a fulll record of the up keep. this veh a Hummer H2 is was excellent it just need cleaning I use it for work. they also damge the paint on the back of the veh. were bI had two flags one was a U.S. Flag this flag is in honor of my middle son who is overseas in the Us Army fight for us the other flag was in honor of my youngest son who is in the Airforce overseas That hurt the most these were meadel flags not sticker and they pryed them off with something cause the paint to be damged and denting the door. Its going cost a lot to get all this stuf repaired the worst thing is they told I had ten days I took 7 days because they keep stalling me. I think that my truck was on its way to a dealer out of sate I took the paperwork rigght of there deslk I got proof they sold my truck They had even chaned the title that quick well I found out that I should have had 20 days not ten and they were not allowed to remove anything or do anything to my truck they just lie to me the hold time they are crooks if there is a law suit please contact me I will join.
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2011-01-30 |
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Class Action Investigation Member:
izzie
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2011-01-05 |
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Class Action Investigation Member:
jakebrake
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Case Details:
I originally had my loan through HSBC, making my payments on time. Then in Jan-Feb of 2009 my wife got laid off of her job and I was paying all of the bills the best I could. Then without notice HSBC sold my account to these SANTANDER idiots, who can't speak english very well, took over my account and If I'm 1-2 days late, the phone rings off the hook, all hours of the day, weekends and just the other day HOLIDAYS!
Where are our rights from harassment from IDIOTS like these people. They need to be stopped. What ever happened to your late as of 30 days, not 2.
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2010-12-29 |
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Class Action Investigation Member:
dgirl720
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Case Details:
I have lost my job 2 months ago made my payment last month I am 9 days late explained to them that I just recently obtained employment & will not get paid until 2 weeks. I've had my loan over 3 years never not paid or have been late. Asked them to waive the late fee because of my hardship was told they could do nothing about it. All I was asking for was a 2 week grace period.
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2010-12-14 |
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Class Action Investigation Member:
preciousangel
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Case Details:
I was not even aware that they horrible people bought the loan from roadloans.com. I had to find out by viewing my credit report online. From Oct-Dec 2009 I was getting over 8 calls every day from these people. They harassed me to no end.
I am a survivor of DOMESTIC VIOLENCE! I was forced into cosigning for a car that I did not want in 2004. I signed under duress, and fear of what my now exspouse would do to me. That was the WORST mistake (second to being married to an abuser). After he threatened to STAB me in July 2007, I started to get help. I moved out in Jan 2008, and filed divorce.
The judge ordered him in stipulated judgement to get that car refinanced into his own name. Well, 2.5 years later, this loan is STILL on my credit reports. It is being reported late. I never ever got any statement in the mail to notify me this loan had been bought by santander. They refuse to send me any documents about this car, because they told me I was not the primary borrower.
I have called them several times recently to try to get them to remove that account from my name, and my credit reports. I faxed all court documents, and even mailed them two copies certified mail over 8 months ago.
Last week they reconfirmed receipt of all documents. They refuse to take my name off the loan. I have no idea where the car is. I have not seen it in nearly 3 years now. I had to move 100 miles away just to be safe. Santander will not return my calls.
They claim I am responsible for $19K on this car. Yet, I have to see one statement. They will not delete it, and could care less if my life was in danger. They just told me "oh well, you signed a contract."
I am not even the registered owner of this car.
The contract I was forced to sign is not valid, and needs to be cancelled. I just want my name, and my credit protected from that batterer who tried to kill me. He is dangerous, and I do not deserve to have my credit ruined indefinately until he finally sells it. It is NOT MY FAULT, he is not paying them on time.
Where is the justice for women who were abused, and had to start over with literally zero?!
Per court documents, I am NOT responsible for that car. PLEASE HELP!
I will be filing complaints with Dept of Cosumer Affairs, Federal Trade Commission, and CA & TX Attorney State General office.
I want this company brought to justice, for violating my rights under the Fair Credit Reporting Act, and Fair Debt collection Act.
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